Customer Service

Information and explanation
Through the links in the Option Menu below you can find more information in the different categories. In the option menu you find information about Shipping, Paying and the most Frequently Asked Questions. Furthermore, there are many articles with information and explanations about products. You will find these in Extra info – Articles and Manuals. You can choose among different subjects in the following menu. Finally, you can contact us and find more company information under the header About Us.

Online since 2001
Since 2001, we are active as online web shop, previously with and from 2006 with We understand like no other that an online shop can only be successful when the service for the customer is as good as possible.

Long opening hours and lots of contact options
Our customer service has long opening hours and several contact options. From now, we are available between 9 and 21h via: Telephone, Email, Facebook, Twitter and WhatsApp. On Saturday, we are at your disposal from 12 to 16h.

The Language of the Dutch-Headshop Customer Service
Your question is not among the frequently asked questions? At the Dutch-Headshop you can always contact our customer service for all of your questions. We can perfectly understand your questions in one of these four languages: Dutch, English, German or French. As we can best express ourselves in Dutch or English, you will receive an answer by chat or email in English. In case you have difficulty understanding English: no problem. Please indicate this in your message and we will try to provide an answer in your preferred language.

Improvement of our service
We work continuously to improve our services, you can therefore always mail us with tips and suggestions. Even if you are unhappy about one of our products, you can always contact us.

Your response is a chance for us to provide you with our service and improve it.

Contact Customer Service Response times stated are during office hours (Working days: 9:00-21:00, Saturday: 12:00-16:00)
 Call +31 251-206 268 Direct contact
 Ask question on Facebook Answer within 1 hour
 Ask question on Twitter Answer within 1 hour
 Send an e-mail Answer within 2 hours
 WhatsApp to +31 6 24579753  Answer within 1 hour
Dutch-Headshop is affiliated with:
Dutch industry association of Smartshops.
An association of (online) Smartshops,
recognized by the government.
Independent customer reviews.
We consider the opinion of our clients very important.

Age-Gate EU

To be able to visit our webshop you have to confirm that you are 18 years or older

Yes, I am 18 years old No, I'm not 18 yet